Thank you for your trust

After a few exceptional weeks, which have paralysed the world, I wanted personally to write and thank you for your trust during these difficult times.

The coronavirus pandemic is unprecedented, it has shown the vulnerability of our society but also its most committed, supportive and responsible side. In today’s world we are accustomed to socialising, going out and enjoying travel but the world has understood that it is time to stay at home, to take care of our loved ones and ourselves.

No one is indifferent to the effects of this pandemic and neither are we at Iberia. Over the last few weeks practically every country in the world has first established recommendations, then restrictions and finally prohibitions. Governments are trying to stop the spread of the virus and one of the ways to do this is by closing their borders.

The current reality for Iberia, and the rest of the airlines in the world, is that we have very few places left to fly. Quarantines, alert states and other situations also mean that there are no customers who want or can travel, except in situations of force majeure.

This week we are planning our final long-haul flights so that our customers can return home. In addition to this we have been granted special permits for some repatriation flights to destinations to which flying is no longer permitted. Over the next few weeks we will operate a very reduced programme, in line with the circumstances and in order to guarantee minimum connectivity in Spain.

We are making a huge effort to adjust the programme, serve all our clients and ensure that whoever needs to fly can do so. But we are aware that, despite all our efforts, we have not always been able to look after you as we would like, and I apologise if this is your case. Our employees, even with this uncertainty, are working round the clock.

From Iberia we would like to convey a message of trust in our company. Commercial aviation has already demonstrated its ability to resist and recover in other difficult situations. In the specific case of Iberia, being part of IAG, one of the most powerful groups in this sector, places us in a better position to face the adversities. Iberia will continue contributing, to unite people and to the development of tourism and the economy in our country. We hope to continue to count on you.

I do not want to end without showing my appreciation to all the people working day and night to overcome this situation, especially the medical teams, security forces and to those who continue to work to serve and supply the rest. My thoughts are with those who are suffering the most, those who have lost someone they love or are trying to overcome the virus.

From my family to yours, I wish you all the best in these uncertain and difficult times. I hope to be able to write to you again soon announcing the return of business as usual.

Best wishes,   

María Jesús López Solas

Chief Customer and Loyalty Officer